How to Change Your Name on a VivaAerobus Airlines Ticket

 


Travel plans often require last-minute adjustments, and one of the most common issues passengers face is the need to correct or change a name on their airline ticket. If you’ve booked a flight with VivaAerobus and realized your name is incorrect or needs an update, understanding the VivaAerobus Airlines name change policy is essential for a smooth journey. This article provides a comprehensive guide on how to handle name changes or corrections with VivaAerobus, ensuring compliance with their rules and avoiding unnecessary delays.

Understanding the VivaAerobus Airlines Name Change Policy

The VivaAerobus Airlines name change policy is designed to help passengers correct minor errors or make necessary adjustments to their ticket names under specific conditions. However, like many low-cost carriers, VivaAerobus has strict guidelines and often charges a fee for name changes, depending on the nature and timing of the request. The policy mainly applies to correcting spelling mistakes or legal name updates, such as those due to marriage, divorce, or legal documentation updates.

Types of Name Changes Allowed

VivaAerobus distinguishes between two types of name adjustments:

1. Minor Name Corrections

These include spelling errors, missing middle names, or small typos. Examples:

  • "Jhon" instead of "John"
  • "Smithh" instead of "Smith"
  • Omitting a middle name that appears on the ID

Such changes are generally allowed, provided the correction reflects the same passenger. Passengers must submit this request well in advance of the flight.

2. Full Name Changes

These are less commonly approved and only permitted under legal circumstances, such as:

  • Name change after marriage or divorce
  • Legal name changes due to court orders
  • Updating a booking that was made under a nickname instead of the official name on ID

Supporting legal documents must be submitted, and approval is at the discretion of the airline.

Conditions for a Name Change Request

To successfully initiate a name change request under the VivaAerobus Airlines name change policy, the following conditions must be met:

  • The change request must be made before the scheduled flight, preferably at least 4–24 hours in advance.
  • The ticket must have been booked directly through VivaAerobus (via website, app, or official booking office).
  • The name change must reflect the identity document that will be presented at the time of check-in or boarding.
  • Supporting legal documents must be submitted if applicable (e.g., marriage certificate, ID with updated name).
  • The passenger must pay the applicable name change fee, which may vary depending on the route, timing, and nature of the request.

Step-by-Step Process to Change Name on a VivaAerobus Ticket

Here is a general process to follow:

Step 1: Review Your Ticket and ID

Ensure that your name on the ticket matches your passport or government-issued ID. Even a single character discrepancy can cause boarding issues.

Step 2: Contact VivaAerobus Customer Service

Reach out to VivaAerobus as early as possible once the error is noticed. Name changes are time-sensitive, and delays may increase the fee or make the change impossible.

Step 3: Submit Necessary Documentation

If the change is due to a legal reason, be prepared to send digital copies of official documents (passport, ID card, marriage certificate, etc.).

Step 4: Pay the Name Change Fee

Once your request is approved, you’ll be required to pay a name change fee. This fee varies depending on whether the change is minor or major and when it’s requested.

Step 5: Confirm Updated Ticket

After the change is processed, you will receive an updated ticket or itinerary with the corrected name. Make sure all other details remain unchanged, such as flight date and number.

Important Points to Keep in Mind

  • Timing Matters: Last-minute changes may not be possible or could incur higher fees.
  • One-Time Correction: VivaAerobus may allow only one name change per ticket, so it’s crucial to ensure that the new name is final and accurate.
  • Transfer Not Allowed: The airline typically does not allow ticket transfers to a completely different person. The name change must be for the original passenger.
  • Online Portal Limitations: Not all name changes can be made through the website or app. Complex or legal name changes usually require phone or email contact with the airline.

Conclusion

Understanding the VivaAerobus Airlines name change policy is key to avoiding travel disruptions and unnecessary fees. Whether you need to fix a small typo or undergo a complete name correction due to a legal change, acting quickly and providing the correct documentation will make the process smoother. Always double-check your booking details when purchasing a ticket to minimize such issues. However, if a mistake occurs, following the right procedure ensures your travel plans remain intact without added stress.

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